Online Orders: Shipping & Return Policies
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How long will my order take?
All of our frames are handmade and built custom as orders are placed.
This allows use to take any special requests upon placing an order and making sure it is tailored to you. Normal turnaround is about 2 weeks from orders placed before being shipped.
Rush Options: Need it sooner? We offer expedited services as little as one week. Please reach out before orders are placed to make sure we can accommodate.
If you're ready to order, you can start framing here. We can't wait to see what you frame.
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Return Policy
Due to the custom nature of each project, we do not offer a return policy on any online orders.
However your happiness is our top priority, and we'll be happy to work with you if your orders arrive damaged.
Contact us and a member of our Support team will follow up shortly to resolve your issue.
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Do you offer expedited shipping?
We ship via UPS Ground which can take between 1-5 Business Days from completion of project. We offer expedited and Next Day Shipping. Please reach out to us when placing orders and we can accommodate.
Questions about custom framing
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How long will my in store order take?
In store custom framing orders are designed and hand built upon order and request 2-3 weeks to completion. We offer same day rush options if you need it in a hurry. Please let a team member know when placing the order if you need it sooner and we can accomodate.
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How much will it cost to frame my piece?
We offer the most competitive pricing in the industry and can work with any budget. In stock pre-made framed are available in most sizes.
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Can you frame "X"
Our customers are always asking what creative things we can frame for them. Answer: ANYTHING! From 3-D objects (great for float mounting), newspapers, magazines, diplomas, scarves and even moving parts. For a some ideas you can browse our previous projects, click here.
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CAN I GET A PRICE FOR A CUSTOM FRAME OVER THE PHONE OR VIA E-MAIL?
We are happy to offer estimates on smaller projects but recommend bringing it in person. Because there are so many variations for framing something (mat combinations, sizes, etc) and every frame is a different price, we recommend you bring your piece to provide exact prices.
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DO YOU HAVE ANY RESTRICTIONS ON SIZES OF FRAMES I CAN PURCHASE?
There is no limit on size. We are able to build any size frame you may need, no matter how big or small!
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I HAVE A VERY UNIQUE ITEM THAT I WOULD LIKE FRAMED, BUT HAVE NEVER SEEN ANYTHING SIMILAR BEFORE. CAN YOU HELP ME?
Absolutely! We pride ourselves on our ability to find framing solutions for any item you may want to preserve, and we mean ANY! In the past, we have framed items like scorpions, spiders, and even aliens! No matter how unique your item may be, we will find a way to frame it in a secure fashion, while showing off how special it is.
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I’M WORRIED ABOUT ANYTHING HAPPENING TO MY PIECE WHEN I LEAVE IT TO BE FRAMED. DO YOU SEND YOUR ITEMS OUT?
At My Framing Store, Inc. everything is done on the premises, from cutting and joining the frames, to cutting the mats, to the fitting of everything. When you leave your piece with us, you can be at ease knowing it will not be shipped anywhere and that it will be handled with the utmost care by our in-house framing experts.
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CAN I PURCHASE A FRAME FOR A MIRROR I ALREADY HAVE?
Yes! We recommend that you bring in the mirror to be measured and fitted. We even allow you to borrow the frames to take home with you.
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AM I ABLE TO PURCHASE REPLACEMENT GLASS AND/OR MATS WITHOUT A FRAME?
Of course! If you’ve had the unfortunate experience of something falling off the wall and everything remained in tact except for the glass, we will be more than happy to replace the glass and fit everything back together for you. We also cut all of our mats custom, so you can purchase any color in any size, with any opening size/design you need.
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DO YOU HONOR COMPETITOR’S COUPONS?
We do not accept competitor’s coupons. Because our markup is much lower than big box stores, our prices are already extremely competitive, even when comparing with competitor’s prices after their discounts. Additionally, stores that advertise discounts upwards of 50-90% are often increasing their own prices before applying said discounts, while we offer honest pricing without any tricks or dishonest luring techniques.